Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Same Day Cutoffs and Delivery Windows

• Standard Cutoff: orders by 12:00 PM recipient time for same-day delivery.

• Delivery Hours: Standard residential and business deliveries generally occur between

9:00 AM and 4:00 PM, extending later during peak holidays like Valentines Day or

Mothers Day.

• Specific Times: Exact delivery times are not guaranteed unless specified for high-

priority events like funerals or weddings.

Recipient Availability and Policies

• Missing Recipients: Florists may leave arrangements in a safe, covered spot, and/or

contact the recipient to coordinate.

• Substitutions: If specific flowers or containers are out of stock, florists reserve the right

to substitute items of equal or greater value while maintaining the original arrangements

style and color scheme.

• Special Locations: Hospital deliveries require a verified patient room and adherence to

facility rules (such as ICU restrictions), while funeral orders need several hours of lead

time before services.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.